1. Who we are
Fabulous Foodz Ltd, a company registered in England and Wales, company number 16748246, registered office 20 Wenlock Road, London N1 7GU (“we”, “us”, “our”). You can contact us at hello@fabulousfoodz.com.
These terms apply whenever you order products from fabulousfoodz.com. They don’t affect your statutory rights.
2. Our products
We sell packaged curry and spice mixes: ambient, sealed food packs, not fresh or chilled. Product descriptions, weights and ingredients on this website are as accurate as we can make them; see each product’s own page for full ingredients, allergen advice and nutrition information. Occasionally a pack’s recipe or artwork may change, so always check the label on the physical pack you receive, as it’s the definitive version.
3. Prices
All prices on this website are shown in pounds sterling (GBP) and include any applicable tax. We are not currently VAT-registered, so no VAT is added to our prices.
Delivery costs are shown separately at checkout before you complete your order.
We take reasonable care to make sure prices are correct at the time they’re published. If we discover a pricing error on an order you’ve placed, we’ll contact you before dispatch to let you know, and you can choose to confirm the order at the correct price or cancel it.
4. How a contract is formed
Placing an order on this website is an offer by you to buy the products in your basket. It is not accepted until we send you an order confirmation email. That email is when a binding contract is formed between us. We may decline or cancel an order at our discretion (for example, if a product is out of stock, if there’s a pricing or listing error, or if payment cannot be verified), in which case we’ll notify you and refund anything already paid.
5. Payment
We accept payment by Stripe only. Stripe supports major debit and credit cards and any other payment methods it makes available at checkout. We do not store your card details; these are handled directly by Stripe.
6. Delivery
We aim to dispatch orders promptly and will give you an estimated delivery timescale at checkout and/or in your order confirmation. Standard delivery takes 2–4 working days from dispatch. Delivery timescales are estimates, not guaranteed times, and may occasionally be affected by matters outside our control (for example, courier or postal delays).
Risk in the products passes to you when they’re delivered to the address you provided. If you believe a delivery has gone missing, please contact us at hello@fabulousfoodz.com.
7. Your right to cancel (14-day “cooling-off” period)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a consumer ordering from us online, you normally have the right to cancel your order without giving a reason within 14 days of the day you (or someone you nominate) receives the goods.
To cancel, tell us clearly, for example by emailing hello@fabulousfoodz.com with your order number. You don’t have to use a particular form, but the sooner you tell us, the sooner we can act on it.
Important exemption for sealed food packs. Our products are sealed food goods which are not suitable for return for reasons of health protection or hygiene once unsealed after delivery. Under regulation 28(1)(f) of the Consumer Contracts Regulations 2013, your right to cancel is lost once a pack’s seal is broken after delivery. In practice this means:
- If a pack arrives still sealed and you change your mind, you can cancel within the 14-day period and return it unopened for a full refund (see our Returns & Refunds page for how).
- If you open/unseal a pack, you can’t return that item for a change-of-mind refund. This exemption exists for food-hygiene reasons and applies however carefully the pack was opened.
- This exemption does not affect your rights if a product is faulty, damaged, or not as described; see section 8 below, which applies regardless of whether a pack has been opened.
8. Faulty, damaged or incorrect goods
Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015. If a product you receive is faulty, damaged in transit, not as described, or not of satisfactory quality, you’re entitled to a repair, replacement, price reduction or refund as set out in that Act, regardless of whether the pack has been opened. Please contact us at hello@fabulousfoodz.com with your order number, a description of the problem and, where possible, a photo. See our Returns & Refunds page for the full process.
9. Refunds
Where you’re entitled to a refund under section 7 or section 8, we will refund you within 14 days of receiving the returned goods (or, if earlier, within 14 days of your providing evidence of return) using the same payment method you used to pay, unless you agree otherwise. See Returns & Refunds for who pays return postage in each case.
10. Food safety and storage
Our products are shelf-stable, ambient packs. Store and prepare them according to the instructions on the pack, including any “best before” date and cooking guidance. Once a dish is prepared, follow standard food-hygiene practice for storage and reheating of any leftovers.
11. Allergens
Every product page and pack lists ingredients and allergen advice. If you have a food allergy or intolerance, please check the pack itself before eating. See our Allergen Information page. Contact us at hello@fabulousfoodz.com if you have any questions before ordering.
12. Our liability
We’re responsible for loss or damage you suffer that’s a foreseeable result of our breaking these terms or acting negligently, but we’re not responsible for loss or damage that isn’t foreseeable. We don’t exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for any liability that can’t be excluded or limited by law.
13. Complaints
If something’s gone wrong, please contact us first at hello@fabulousfoodz.com so we can put it right. Fabulous Foodz Ltd does not subscribe to an alternative dispute resolution (ADR) scheme. Any complaint should be raised with us directly at the email address above, and we will aim to resolve it with you.
14. Changes to these terms
We may update these terms from time to time, for example to reflect changes in the law or how we do business. The terms that applied when you placed your order are the ones that govern that order.
15. Governing law
These terms are governed by the law of England and Wales, and any disputes will be dealt with by the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
16. Company particulars
Fabulous Foodz Ltd
Company number: 16748246
Registered office: 20 Wenlock Road, London N1 7GU
Email: hello@fabulousfoodz.com
Returns should be sent to: 30 Burnham Gardens, Hayes, UB3 1RB, United Kingdom.