We want you to be happy with your order. Here’s how returns and refunds work, in plain English. The full legal terms are in our Terms of Sale.
Changed your mind?
You can cancel your order within 14 days of receiving it, for any reason, as long as the pack is still sealed.
- Pack still sealed? Email us at hello@fabulousfoodz.com with your order number within 14 days of delivery, and send it back to us unopened. We’ll refund the price you paid for it.
- Pack opened? Because our products are sealed food items, once you’ve opened a pack we can’t accept it back for a change-of-mind refund. This is a food-hygiene rule, not something specific to us (it’s set out in the Consumer Contracts Regulations 2013). This doesn’t apply if something’s wrong with the product; see “Faulty or damaged items” below.
Who pays return postage? If you’re returning something because you’ve changed your mind, the cost of sending it back to us is your responsibility, unless we tell you otherwise. We’d recommend a tracked service, since we can’t refund an item that doesn’t reach us.
Send returns to: 30 Burnham Gardens, Hayes, UB3 1RB, United Kingdom. Please include your order number in the parcel.
When do I get my money back? Once we’ve received the returned pack, we’ll refund you within 14 days, back to the card or payment method you used to pay.
Faulty or damaged items
If a pack arrives damaged, is faulty, or isn’t what you ordered, that’s on us, and it doesn’t matter whether you’ve opened it.
- Email hello@fabulousfoodz.com with your order number, a short description of the problem, and a photo if you can.
- We’ll get back to you with next steps, usually a replacement or a full refund, including any reasonable return postage.
- If we ask you to send the item back, we’ll cover that postage cost or refund it to you.
Your rights here come from the Consumer Rights Act 2015, on top of anything in this policy.
What we can’t accept back
Once a pack has been opened, we can only accept it back if there’s a fault or problem with it (see above), not for a change of mind. This is a food-hygiene requirement, not a policy choice we can waive.
How to get in touch
Email hello@fabulousfoodz.com with your order number and we’ll usually reply within two working days.